Right of Revocation and Returns

When you can claim your right of withdrawal:


You are entitled to a refund of the return costs if:

- the delivered goods do not correspond to the ordered goods,
- the delivered goods correspond to the ordered, but you do not like them
AND their value is higher than 40.00 Euro
AND they are already fully or partially paid
AND the return takes place within the 14-day period.

Rücksende-Adresse ist:
PCP-Trading GmbH
Theodor-Barth-Straße 30
28832 Achim

Fax: +49 (0)421 - 33 80 96 69
E-mail: support@kaya-shisha.de

Please take photographes of damaged goods but DO NOT return them to us!

Revocations rights information & - form

Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither his commercial nor theirs self-employed occupational activity can be attributed to:

A. Revocation right information:

Revocation right

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must contact us (PCP Trading GmbH, Heerenholz 14a, 28307 Bremen, Germany, Tel .: +49 (0) 421 - 33 80 966-0, Fax: +49 (0) 421 - 33 80 96 69 , E-Mail: info@pcp-trading.de) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached Use a model withdrawal form, which is not mandatory.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we will have you all the payments we have received from you, including delivery charges (except for the additional costs that result from your doing have chosen a different type of delivery than the one offered by us, the most favorable standard delivery), immediately and no later than fourteen days from the day on which the notice of your Cancellation of this contract has been received by us. For this repayment, we will use the same form of payment that you used in the original transaction, unless expressly agreed with you something else agreed; In no case will you be charged for this repayment fees. We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value on a not necessary to examine the nature, characteristics and functioning of the goods dealing with them is due.

Exclusion or premature termination of the right of withdrawal

The right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, do not belong to any Member State of the European Union and whose sole domicile and delivery address are at the time of the contract Conclusion of the contract outside the European Union.

General information

1) Please avoid damage and contamination of the product. Please return the goods in their original packaging with all accessories and all packaging components back to us. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage.
2) Please do not return the goods to us unfree.
3) Please note that the above-mentioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal form

If you want to revoke the contract, please fill out this form and send it back.


PCP Trading GmbH
Theodor-Barth-Straße 30
28832 Achim
Fax: +49 (0)421 - 33 80 96 69
E-Mail: info@pcp-trading.de

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

Name of the customer

Adress of the customer

Autograph of the customer (only when filled on paper)


(*) Delete as appropriate